Cancellation and Refund:

1. Client satisfaction is our main priority. If we fail to provide services from our end, but the client has paid for the service then client will be liable to mention the same to us for cancellation, but in case there is a delay in service timeline and has been mutually discussed then the client cannot raise such mentions to us till the new timeline is expired. If the client changes its mind for the services taken for any reason whatsoever, we will not be liable to cancel the service. But we duly understand that there might be some events which are of inevitable urgency and the appointment has to be cancelled. For such cancellations the client will have to write an email to Addrey Consultancy atleast 48 hours before the said consultancy appointment, the appointment shall be cancelled only after review by an officer of Addrey Consultancy. Client can write an email to appointments@adrey.in. Addrey Consultancy after reviewing the request and the reason of cancellation approve the cancellation of such appointment.

2. If the appointment so scheduled is approved for cancellation, the amount for refund shall be calculated based on the below mentioned formula:

Total Refund = Total Amount paid – 3% Payment Gateway Charges – 25% Cancellation charges – Any amount paid towards Tax by Addrey Consultancy

3. The refund shall be credited back to the same instrument used as payment at the time of booking of appointment. For instance if client paid via net banking he/she will receive back the refund his/her bank account. In case client paid via credit card he/she will receive payment in credit card account.

4. The process of refund may take until 7 working days from our office. However this period mentioned may extend the approximate timeline, as we depend on Third Party Payment Gateway Provider to complete the process. The refund time may be subjective depending on the time taken at the Third Party Payment Gateway.

5. Addrey Consultancy shall be entitled to raise the agreed price if it is asked to perform more work or incur more costs than might reasonably have been foreseen on conclusion of the contract/workorder. This may be a result of having to work with very difficult or unclear specifications, for example: faulty files or computer programs supplied or ignorance of facts or simply new addition of scope by the Client. This list of examples is not exhaustive.

6. Cancellation of any order by the Client shall entitle Addrey Consultancy to claim payment of any work already performed for that order as well as compensation for hours spent on research for the remainder of the order. Addrey Consultancy shall make the work performed available to the Client at the latter’s request, but shall accept no responsibility for its quality.

7. Quoted prices shall apply only to services conforming to agreed specifications.